We all deal with difficult clients sometimes.
It can be a frustrating experience and even sometimes make us rethink whether being a real estate agent is something we want to continue to do.
Here’s something to keep in mind when you run into a difficult client:
Difficult clients can be one of our biggest growth opportunities.
How?
They allow us to hone our skills in one of the following ways:
1.) An opportunity to become a better communicator
2.) An opportunity to solve problems in new ways
3.) An opportunity to create better systems and processes in our business
4.) An opportunity to become even more an expert in our market
Some difficult clients allow us to find new ways to help our clients reach their goals and become even better real estate agents.
While others don’t value our expertise or don’t really want our help. They can be combative and a person you dread seeing every week. We work way too much to spend hours in a car every weekend with people like that.
So, how can you know the difference between a client who needs your help, maybe just in a new way or if they are a client that just isn’t a good fit and needs to be let go?
Listen in to today’s episode and learn:
- How to identify whether you have a difficult client who needs to be let go or just needs some creative problem solving
- If you are dealing with a client you no longer want to work with, how to gracefully let them go and maybe even get a referral fee
- How to help clients who are just stuck and need your help in a new way
- Examples of what to say and when to say it
- And much more!
Links mentioned in this episode:
Paradox of Choice–Agent Grad School Summer Book Club discussion
How To Help Your Clients Be In Alignment (The Three Bucket Strategy)
Book about endings: Necessary Endings By Dr. Henry Cloud
To your success,
Jennifer
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